Is my MATIC lost?

Is my MATIC lost?

Hello, i need only a info, becose i have send 17 days ago from my wallet "MetaMask" 18 matic, to a coinbase wallet, i don't know why they say the hash is wrong, i have give this: 

0x13ef41e04655297a950b0e974d502ee02f54d0f98c46597af5b67776d89c87cf

i have check 100 times the address of "my" wallet on coinbase.. and nothing it's same.
anyone can help me? can tell me, if i must do something? 
if i check this wallet "0x2404d69806eD8e97E550a7973368909157e27946" from chain on https://explorer-mainnet.maticvigil.com/ i can see my coins.. but on coinbase i have 0 Matic

i have tried 7 times to contact the support of coinbase but nothing, i have received only automatically messages where they tell me the hash is wrong.

thanks.
D/